Front Office Supervisor

Location: Wild Coast Lodge
Published on: 22 November 2017
Job Type: Full Time

Dilmah Tea’s Resplendent Ceylon is creating a collection of small, luxury resorts that offer the discriminating traveller a unique circuit across Sri Lanka, with a range of authentic cultural experiences, while contributing towards local communities and the environment through the MJF Foundation & Dilmah Conservation. The circuit currently comprises of three resorts, all members of Relais & Chateaux. We call it the Resplendent Sri Lanka Journey – Tea, Sea & Safari.

Wild Coast Tented Lodge sits on a secluded beach on the edge of Yala National Park. 28 vaulted “Cocoon” tents offer the comfort of a luxury hotel with the excitement of a safari style wilderness experience.


The Role

You as the second in command of the department will lead a team of Front Desk Agents to provide caring services to our discerning clientele. Assist the Front Office Manager with confident and replace services in her absence. Develop training programmes for the team and implement them effectively, closely monitor guests’ preferences and communicate to entire resort, meet with guests and resolve any issues pertaining to product and services and report status to management promptly. Communicate with other department effectively and get things done promptly and professionally.


The Profile

High degree of organization and ability to thrive in a fast paced environment is required. The ideal candidate should be dynamic, aged around 25-35 years with exposure preferably in a luxury holiday resort in a similar capacity for at least 2 years. Developed IT skills with hands on experience in MS Office and a reservation management system would be pre-requisites. Professional qualification in Tourism | Hotel Management would be a definite advantage.


How to apply

We strive for perfection and our results are based on employing the right people. We invite you to be inspired by our brand and our attitude towards service. Email your CV as a PDF to careers@resplendentceylon.com