Dilmah Tea’s Resplendent Ceylon is creating a collection of small, luxury resorts that offer the discerning traveller a unique circuit across Sri Lanka, with a range of authentic cultural experiences, while contributing towards local communities and the environment through the MJF Foundation & Dilmah Conservation. The circuit currently comprises of three resorts, all members of Relais & Chateaux. We call it the Resplendent Sri Lanka Journey – Tea, Sea & Safari.
We are on the lookout for a Reservations Executive to join the reservations team at the Resplendent Ceylon office in Colombo. The candidate should:
- * Have the ability to handle reservations directly with our clients and travel agents.
- * Maintain clear communication channels.
- * Constantly be in touch with the front office staff of the three resorts to ensure a smooth operation.
- * Have attention to detail and be sensitive to the guest needs.
Candidates must have a good educational background and preferably hold academic qualifications. Previous experience in handling reservations at a reputed hotel/boutique hotel is desired. A pleasing personality, willingness to work long hours, ability to work and make decisions under pressure, sales and good communication skills are essential. Knowledge of RMS software packages, experience in DMC roll or hotel front office would be a distinct advantage. A high command of English language, both spoken & written is expected.