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Frequently Asked Questions

HELLO AGAIN!

Sri Lanka has reopened for foreign travellers with a renewed sense of hope and anticipation, with open arms and open hearts.

The health and safety protocols have been designed to ensure your safety and the safety of the local community.

Working on a “secure bubble” concept, foreign visitors can stay at selected certified hotels using the full facilities of the hotel and can stay in more than one hotel. These hotels are not permitted to accommodate local guests at the same time.

Whilst mixing with local communities outside the hotel is not permitted, selected tourist sites are available to visit.

There is no minimum stay period. If one chooses to remain in Sri Lanka for an extended period or a returning foreign resident, a 14 day stay in a certified hotel is required before leaving the “secure bubble” and mixing freely with the local community.

All three Resplendent Ceylon resorts – Tea Trails, Wild Coast Tented Lodge and Cape Weligama are certified for foreign travellers.

In addition to the Sri Lanka Tourism certification, our SafeStay protocols, which have received global recognition, will ensure that you have a stress free stay.

Our commitment to creating meaningful journeys has never been stronger. Our teams have been delivering the usual top-notch service to domestic travellers these past 10 months and are eagerly awaiting your return.

For your convenience, we have compiled a FAQ with common questions. Please note that regulations are subject to change and the latest protocols can be accessed here.

Do reach out to us if you need any further clarification on the topics below.

We look forward to seeing you again soon.

BEFORE YOU ARRIVE

Make confirmed bookings at hotels certified by Sri Lanka Tourism. All three Resplendent Hotel resorts are certified. See the full list of hotels here.

A mandatory COVID-19 Insurance cover at US$ 12 per person (for a US$ 50,000 cover for 1 month), is to be paid at the time of booking your stay. Learn more here.

You will need to apply for a visa online here. This is a simple process you have to do before you depart your country of residence. Apply here. Send us your reference number after the application is submitted.

You will need to fill out a health declaration form, fill it in and hand it over at the Colombo airport when you arrive. Download the form here.

A negative PCR test is required, which needs to be taken up to 96 hours before your departure.

AFTER YOU ARRIVE

What is the testing protocol?

A PCR test is required on arrival, which will be done at the hotel when you arrive.

A second PCR test will be done 5-7 days after you arrive at the hotel (should your stay exceed 7 days).

Who will pay for these tests?

Guests will be required to pay for the tests ($40 per test) which is not refundable.

Children under 12 years will be exempted from PCR testing.

Can I get any additional tests done if needed for my return flight?

Yes. It will cost USD 40, and the turnaround time will be 24 hours.

MOVING AROUND

Who will organize airport transfers?

Our team at Resplendent Ceylon can organise airport transfers.

Can I move about between hotels?

Yes. You can move within certified hotels as frequently as you would like. All three Resplendent Resorts are certified, so you may do the tea, sea safari, Resplendent Journey.

Can I leave the hotel?

You will not be allowed to move outside the hotel for up to 14 days, except to approved tourism sites. Yala National Park is amongst these approved sites, you can see the full list here.

What are the options for using domestic air transport?

Domestic flights are permitted, subject to a strict adhering of protocols.

What are the Resplendent Safety Protocols?

Resplendent Ceylon will follow all relevant government health regulations in addition to SafeStay, which is Resplendent Ceylon’s own safety protocol. You can read more on our SafeStay protocols here.

AT THE RESORT

Guests have use of all resort facilities without restriction including restaurants, swimming pools and spa treatments.

Selected excursions to tourism sites are available.

What experiences can I indulge in while at a Resplendent Ceylon resort?

Ceylon Tea Trails

In-Bungalow Tea Experience | Guided walks around the bungalow |
5-course tea-infused dinner | Excursions to Peradeniya Gardens and the Temple –
of the Tooth Relic | Wellness experiences | Discover Sri Lankan Comfort Food | Junior Chef |

Cape Weligama

Private, curated dinner at Scenic Location | Wellness Experiences |
Floating breakfast | Mixology | Afternoon Cream Tea with Chess | In Water Dining | Luxury Sail & Whale Watching Experience | Traditional Mask Painting | An Encounter with Giants -The Elephants of Uda Walawe

Wild Coast Tented Lodge

Guided Game drive in Yala Block 1 | Guided Game drive in Yala Block 5 |
Beach dinner | Junior Ranger programme | Interactive Ranger presentation |
Private Sundowner | Wellness experiences | Bush dinner |Encounters with Giants – The Elephants of Udawalawe |

OTHER HEALTH PROTOCOLS

What is the procedure if you test positive while you are at the hotel?

If you are found positive but are non-symptomatic there will be a period of isolation at the hotel, after which a transfer to a designated intermediate care centre. If symptomatic, a transfer to a Ministry of Health approved private hospital.

What are the closest hospitals?

Ceylon Tea Trails

Dickoya – District Base Hospital | Asiri Hospital Kandy | General Hospital Nuwara Eliya

Cape Weligama

Walana General Hospital | Asiri Hospital Matara

Wild Coast Lodge

Debarawewa Base Hospital | Ruhunu Medi Hospital | General Hospital Hambantota

If transferred to one of these facilities, are costs covered by insurance?

Yes. The cost of expenses is covered by the Covid Insurance cover. Please see full policy here.

CANCELLATION POLICY

What is the cancellation policy in this case?

If a guest tests positive for Covid-19, the period of isolation beyond the booked stay will be provided at the resort (subject to government restrictions) at a concessionary rate of 50%.

The insurance cover will only cover costs at intermediate care centres and hospital fees, up to $50,000. This will not apply to hotel charges.

If a guest tests positive for Covid-19 and has to check out, the unutilized stay will be refunded.

What is the current standard cancellation policy?

Free cancellation is applicable until 7 days before arrival.

Exceptions to the above policy can be made in the case of testing positive for Covid-19 before arrival, or if there are government regulations preventing travel from/to either country.

A penalty of the entire stay including tax will be charged for late cancellation, no-show, and early departure (unless a guest tests positive for Covid-19 and has to check out)
Credit card required to guarantee the booking. Full payment will be debited 7 days before arrival.

For group bookings of 4 or more rooms – payment can be made 14 days before arrival.

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