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- Guest Service Center Agent
Guest Service Center Agent
Showcasing the best of Sri Lanka, Resplendent Ceylon offers a complete ‘tea, sea and safari’ experience across its trio of Relais & Chateaux properties: Ceylon Tea Trails, Wild Coast Tented Lodge and Cape Weligama. Reverie is our new collection of small, laid-back properties in idyllic parts of Sri Lanka, starting with two beachside resorts Ahu Bay and wellness focused Kayaam House.
The Role
As the Guest Service Center Agent, you will be responsible for handling all internal and external calls, coordinating guest services, and ensuring timely communication between departments. Your ability to manage multiple tasks while maintaining a warm, professional tone will be essential in delivering seamless guest experiences.
Your Profile
- 5+ years of experience in a similar role within a luxury or five-star resort/hotel.
- Excellent communication skills in English (verbal and written).
- Strong telephone etiquette and a courteous, guest-focused approach.
- Proficiency in using call handling systems and hotel management software.
- A proactive team player with strong organizational skills.
How to Apply
We invite you to be inspired by our brand and our attitude towards service. Email your CV in PDF format to [email protected] or upload below.
Fill in our application form
Discover Your Luxe Escape
Traverse the wilderness, find stillness beside the ocean, and reconnect in nature with meaningful experiences that seek to share the best of Sri Lanka with curious, discerning travellers.
